Quality
Quality Policy
We continue to cocreate value with customers and contribute to society in accordance with basic traits of "Quality Products" & "Involvement by all".
Action Guidelines
- We stand in our customers' perspective, comply with laws and regulations, and sincerely pursue quality that exceeds expectations with a high sense of ethics and responsibility.
- We strictly adhere to the principle of "Quality products" to ensure no defects are produced in any process. We define clear quality standards for our operations and strive for prevention through rigorous management.
- Every member of the company participates in quality improvement activities and responds swiftly with a strong sense of ownership whenever an issue is identified. We unite our wisdom across departments to pursue continuous improvement and challenge ourselves to achieve higher goals.
- We constantly strive to acquire new knowledge and technologies to enhance both organizational and individual capabilities. We provide education and awareness-building to all employees to encourage proactive actions based on quality awareness and correct knowledge.
- In the event of a quality issue, we prioritize customer safety and trust, resolve the situation swiftly, and provide sincere and accurate information. Based on thorough root-cause analysis, we utilize these insights across the entire company to prevent recurrence and improve our quality management system.
Basic Philosophy
Our group is implementing the following five activities in order to create value for all stakeholders and to become a group of companies that can respond flexibly and quickly to change.
1) Quality Management System (QMS)
Our group aims to stably and efficiently create value for our customers through our products and services, and to provide support for that value. To achieve this, we will clarify the necessary functions and processes, systematically organize the organizations responsible for those operations and their related organizations, and promote continuous improvement of the quality of our products and services.
2) Quality Assurance
To provide products and services that meet the needs of our group's customers and society, we will establish all operations, guarantee safety and security, and promote development activities aimed at creating new value.
3) Daily Management
For all operations within our group, we consider methods and indicators for measuring performance, and if we obtain results that are different from the norm, we promptly investigate the cause and take countermeasures to maintain and improve quality.
4) Policy Management
Our group will further improve and innovate our maintenance and enhancement activities, create new value for our customers, and, with strategies and goals in place to respond to the changing internal and external environment, identify the challenges and problems we must address and work towards achieving them.
5) Quality Control Education
Our group understands and is aware of the pillars of TQM activities as a prerequisite for maintaining and improving quality, and for actively promoting improvement and innovation. We also establish and implement a hierarchical training system that is aligned with the organization's operations.
Promotion System
To promote quality governance, our group has established a company-wide quality committee chaired by the Executive Officer in charge of Business Strategy, who is the highest-ranking officer responsible for quality governance (the committee holds regular meetings twice a year and extraordinary meetings as needed).
The company-wide quality committee is responsible for formulating and issuing policies and guidelines to optimize each of our company's functions from a company-wide perspective.
Furthermore, the Quality Assurance Meeting aims to raise the level of quality assurance by sharing, discussing, and promoting the implementation of solutions to quality defects.
The Establishment Status of our Quality Management System
Our group has obtained certifications for quality management systems such as ISO9001, IATF16949, and ISO13485 at our major locations both domestically and internationally, in accordance with the business requirements of the products we manufacture.
We believe that obtaining a quality management system, which is a mechanism for guaranteeing quality, is essential for our group to continue providing products and services that meet our customers' needs. We will continue to promote and maintain certifications in the future.
Quality Management System Certified Locations
Niterra Co., Ltd. and Group Companies in Japan
| Certification | Scope of business | Site |
|---|---|---|
| ISO9001 | Niterra Co., Ltd. Business Implementation Division Niterra Ventures Company Automotive-related organizations |
Headquarters |
| Komaki Plant | ||
| SparkTec WKS CO., LTD. | Komaki Plant | |
| Okusa Plant | ||
| Satsuma Plant | ||
| Satsuma Electrode Plant | ||
| Tono Plant | ||
| CERAMIC SENSOR CO., LTD. | Komaki Plant | |
| Nakatsugawa Plant | ||
| Ise Plant | ||
| NTK CERAMIC CO., LTD. | Komaki Plant | |
| Kani Plant | ||
| Iijima Plant | ||
| NTK CERATEC CO., LTD. | Sendai Plant | |
| Komaki Plant | ||
| MORIMURA SOFC TECHNOLOGY Co., Ltd. | Komaki Plant | |
| Takenami Plant | ||
| Niterra Materials Co., Ltd. | Head Office Plant | |
| IATF16949 | SparkTec WKS CO., LTD. | Nagoya Plant |
| Komaki Plant | ||
| Satsuma Plant | ||
| Nino Plant | ||
| Okusa Plant | ||
| CERAMIC SENSOR CO., LTD. | Komaki Plant | |
| Nakatsugawa Plant | ||
| Ise Plant | ||
| Niterra Materials Co., Ltd. | Head Office Plant | |
| Oita Plant | ||
| JIS Q 9100 | Niterra Materials Co., Ltd. | Head Office Plant |
Overseas Manufacturing & Sales Organization
| Certification | Scope of business | Country |
|---|---|---|
| ISO9001 | Niterra do Brasil Ltda. | Brazil |
| Niterra Malaysia Berhad | Malaysia | |
| Niterra (Thailand) Co., Ltd. | Thailand | |
| Siam Niterra Co., Ltd. | Thailand | |
| Niterra ASIA Co., Ltd. | Thailand | |
| PT Niterra Mobility Indonesia | Indonesia | |
| Niterra India Private Limited | India | |
| IATF16949 | Niterra do Brasil Ltda. | Brazil |
| Niterra North America, Inc. | US | |
| Wells Vehicle Electronics L.P. | US | |
| Niterra Malaysia Berhad | Malaysia | |
| Niterra (Thailand) Co., Ltd. | Thailand | |
| Siam Niterra Co., Ltd. | Thailand | |
| Niterra ASIA Co., Ltd. | Thailand | |
| PT Niterra Mobility Indonesia | Indonesia | |
| Niterra (Shanghai) Co., Ltd. | China | |
| Niterra (Changshu) Co., Ltd. | China | |
| Niterra India Private Limited | India | |
| Niterra South Africa (Pty) Ltd. | South Africa | |
| ISO13485 | CAIRE Inc. | US |
Quality Control Education
To improve the quality capabilities of our employees and cultivate individuals who can create products and services that meet the needs of our customers and society, we believe that "manufacturing is about developing people" and conduct various quality control training programs.
We regularly hold training sessions tailored to different job roles and levels, including training for engineers to acquire practical skills in product development concepts, processes, and quality control methods. Our goal is to improve the overall quality of our products by continuously enhancing the knowledge and practical skills necessary to maintain and improve quality.
Furthermore, we provide education and practical support regarding quality and problem-solving to our business partners so that they can continue to supply us with consistently high-quality components through continuous quality improvement.
Measurement and Management
Accurate measurement is essential for manufacturing. To obtain reliable measurement results, it is crucial that employees involved in manufacturing possess the correct measurement skills and that measuring instruments are properly managed and used.
Therefore, we are working to cultivate personnel who understand the importance of measurement management and possess correct measurement techniques, to manage the accuracy of measuring instruments, and to improve measurement management systems.
In fiscal year 2024, our Measurement Technology Section, Quality Control Department, Business Operations Division, obtained registration as a calibration service provider under the length category of the JCSS (Japan Calibration Service System), a traceability system based on the Measurement Law.
JSCC is a system established by NITE (National Institute of Technology and Evaluation) based on the Measurement Law, in which it reviews and registers equipment based on its competence in specific calibration fields and whether it conforms to the requirements of ISO/IEC 17025.
We will continue to strengthen our quality assurance system by improving the accuracy and stability of our measurement technology.
